Refund & Dispute Policy

This policy explains when HubbCentral may issue refunds, request more evidence, deny a refund, or recover provider-caused losses. It supplements the Terms of Service.

Customers should report service problems within 48 hours of service completion unless a shorter service-specific notice period applies. Fraud, safety, or chargeback issues should be reported immediately.

• No-show: confirmed provider non-arrival may qualify for a full refund.
• Materially incomplete or deficient work: may qualify for a partial or full refund after evidence review.
• Customer cancellation: may be subject to stated cancellation rules and timing windows.
• Fraud or unauthorized conduct: may qualify for reversal, refund, or account restrictions.

HubbCentral may request photos, messages, invoices, GPS or timing records, receipts, or other evidence from either party before determining the appropriate outcome. Failure to cooperate can affect the result.

When a refund, reversal, dispute, or chargeback is caused by provider non-performance, poor workmanship, fraud, policy violation, or other provider-caused service failure, HubbCentral may recover the related amount and processing costs from the provider under the payout and offset rights described in the Provider Terms.

Customers should contact HubbCentral support before initiating a card dispute whenever possible. Chargebacks filed without first working through support may result in account restrictions or slower resolution. HubbCentral may contest improper chargebacks and request evidence from the provider and customer.

Jobs that are refunded, charged back, reversed, or determined to be fraudulent may also trigger reversal of related referral earnings under the Referral Program Terms.